Terms & Conditions

The following Terms & Conditions together with our Returns Policy governs the use of this website and the purchase of products and services from it.


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur The Somerset Willow Company Limited cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


The Somerset Willow Company Limited returns policy is located at http://www.somersetwillow.co.uk/68/returns this page along with the Terms & Conditions governs all aspects of returns including; cancelling orders, faulty products, exchanging products, returning goods and having orders refunded.

UK Delivery

Orders placed before 10.00am will be dispatched for next day delivery. Your order will be shipped using ‘TNT’ our nominated courier.

Our nominated courier delivers 9am – 6pm Monday – Friday (except bank holidays) and will require a signature upon delivery of your parcel.

We cannot be held responsible for missed deliveries due to the customer not being present to sign for the delivery.

‘Please note’ delivery to Northern Ireland and the Offshore Islands will need to be selected on the delivery location option on the checkout page before proceeding to the payment process page.

From time to time adverse weather conditions may affect our delivery services, conditions such as snow, ice, high speed winds, tornadoes, hurricanes, tsunami’s and any other acts of god may delay your order. We cannot be held responsible for delayed delivery of orders under these circumstances.      

International Delivery

We can provide shipping to International customers worldwide using TNT international services. Delivery transit times will vary but will usually take between 2 – 7 working days. If you are placing an order from outside of the United Kingdom, please, at the checkout page, select your delivery country, which will then calculate shipping prices for the items that you have selected.

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

We regret to say that we cannot offer refunds or exchanges on any of our products shipped internationally.

It is your responsibility as the customer to check that any products or services ordered from The Somerset Willow Company Limited comply with your delivery destinations local customs and import official regulations and restrictions. We cannot be held responsible if charges or delays are incurred by the customer as a result of the customer not complying with local regulations within your country or the destination country of your order.


All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by The Somerset Willow Company Limited and are protected by international copyright laws.

The Somerset Willow Company Limited, name and logo are a Registered Trade Mark of The Somerset Willow Company Limited 

License and Site Access

The Somerset Willow Company Limited grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial gain without written consent of The Somerset Willow Company Limited

Product Descriptions

The Somerset Willow Company Limited and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on The Somerset Willow Company Limited that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Stated product sizes on our website have a tolerance of +/- 1.5cm due to the nature of the products that we manufacture.

Willow colour finishes shown on our website may vary slightly from time to time and may not be an exact colour match to the finished seen product.  


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.

Please review our other policies posted on this site. These policies also govern your visit to The Somerset Willow Company Limited.

Communications to and from us

Please note that calls to and from our customer service representatives may be monitored or recorded

Made To Order service

Please visit our Made To Order Terms & Conditions to view terms and conditions relating to our Made To Order service